Privacy Policy
Purpose of this privacy policy
Starfish Partners respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how your personal data is collected and processed.
Contact details for the company Data Protection Officer are provided at the end of this policy. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data protection officer using the details set out below.
Use of Cookies
The starfish-partners.net website uses cookies to improve the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. For more information, please refer to Google’s Privacy Policy.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
How Do We Collect Personal Data?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to detail our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Alternatively, you may give us your Identity, Contact and Financial Data directly by filling in forms or by corresponding with us by post, phone, email, in person or otherwise. This includes personal data you provide when you:
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enquire about our products or services;
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request marketing to be sent to you;
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request a quotation or invoice;
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal Data Collection Purposes
We collect Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide Users of our website with ongoing customer assistance and technical support;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Lawful bases for processing
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Performance of a contract with you
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To process and deliver your request for services from us including:
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Manage payments, fees and charges
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Collect and recover money owed to us
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To manage our relationship with you which will include:
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Notifying you about changes to our terms or privacy policy
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Asking you to leave a review or take a survey
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To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
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To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
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To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
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To make suggestions and recommendations to you about goods or services that may be of interest to you
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk.
Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation (GDPR) May 2018. Every effort has been made to ensure a safe and secure form to e-mail submission process but advise users using such form to e-mail processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details.
Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contact Details
Email address: antony.allen@starfish-partners.net
Telephone number: +44 (0) 7399 211743
You have the right to make a complaint about the processing of your personal data either with us, or with The Information Commissioners Office: https://ico.org.uk/
If you are resident in the EU, the supervisory authority in the EU member state of your usual residence.